Click the Actions button at the bottom of the ticket to open the actions menu for the ticket you would like to move.

Click Send To Front to send the ticket to the front of the queue, Move Forward to move the ticket up one space, Move Backward to move the ticket back one space, or Send To Back to send the ticket to the back of the queue.

Moving the ticket all the way to the front or back will automatically close the actions menu. If you need to close it manually, simple click anywhere outside of the actions menu.

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