Troubleshooting

Detailed information to help resolve the most common issues with Fresh KDS

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17 articles in this collection
Written by Andrew and Andy Carneal

Overall

Why Aren't There Any Orders Showing On My KDS?

Written by Andrew
Updated over a week ago

Can I Make Online Orders Display On The Screen?

Written by Andrew
Updated over a week ago

Why Will Square Online Orders Not Show Up When Testing?

Written by Andrew
Updated over a week ago

I have set up Fresh KDS as a printer in Square, but orders are not showing up in Fresh KDS

Written by Andrew
Updated over a week ago

Why Can’t I Log In To The Fresh KDS App?

Written by Andy Carneal
Updated over a week ago

How Can I Change My Password?

Written by Andrew
Updated over a week ago

How Do I Update The Fresh KDS App?

Written by Andrew
Updated over a week ago

Do You Offer Support?

Written by Andrew
Updated over a week ago

Devices

How Do I Turn Off Private Address?

Written by Andy Carneal
Updated over a week ago

Can I Turn Off A Screen Without Getting A "Printer Disconnected" Error?

Written by Andy Carneal
Updated over a week ago

"Device Not Compatible" In Google Play Store

Written by Andrew
Updated over a week ago

Why Isn’t My Tablet Showing Up Under Printers On My Square Register?

Written by Andrew
Updated over a week ago

Tickets

Can I Recall An Order?

Written by Andrew
Updated over a week ago

What If I Accidentally Clear An Order?

Written by Andrew
Updated over a week ago

How Do I Display The Cashier/Server Name In Fresh KDS?

Written by Andy Carneal
Updated over a week ago

Why Are Held Courses Displayed At The Same Time As Fired Courses? (Square For Restaurants)

Written by Andrew
Updated over a week ago

Why Are The Ticket Times Showing Up In Military Time?

Written by Andrew
Updated over a week ago