There may be something preventing you from logging into the app:

  1. Ensure that your tablet is connected to the internet.

  2. Verify that you are using valid credentials from an active Fresh KDS account.

    1. Try logging in through the Fresh KDS website. (

      1. If you are unable to log in here, you may have not finished the registration process. Check your email for a verification link. Be sure to check your "Spam", "Junk" and "Promotions" folders for this email.

  3. Restart your tablet and attempt to log into the app again.

  4. Use the "Forgot Password" link to reset your password.

If the above steps don't resolve your issue, feel free to reach out to our Live Chat Support Team using the icon in the bottom right corner of this website.

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