If multiple orders are placed using the same customer name within a 5-minute window, the tickets can be set up to combine on your Fresh KDS screen.
Let’s say customer Bob orders a burger and a drink. 🍔🥤 Bob realized he forgot to order fries with his meal and returns to the register to place an additional order. 🍟
The Combine Orders feature will automatically merge Bob’s new order of fries with his original order if the following conditions are met:
The tickets are entered using the same order name. (+ phone number, if applicable.)
The tickets are entered within a 5-minute window.
How to Enable Combine Orders
From the Fresh KDS App, navigate to Settings - Orders.
Toggle On for Combine Orders.
Changes are automatically saved & applied.
💡 Please note: Combine Orders can also be enabled for the KDS Screen via the Fresh Web Browser.