If the error message states “Issue Authorizing Device: Subscription not found,” the problem is related to billing.

Fresh KDS Error Message - Subscription Not Found

Billing & Subscription information can be updated in the Fresh Web Dashboard.

💡To learn more about managing Billing & Subscriptions, please refer here.


If the error message states “Issue Authorizing Device: Device exceeds maximum devices for subscription,” all screens allotted on the plan are already in use. The user will have the option to replace a device on the subscription with the current one.

Fresh KDS Login Error Message - Device exceeds max

The number of screens on a subscription can be updated in the Fresh Web Dashboard.

💡To learn more about adding additional screens, please refer here.


Still no luck?

Contact our support team using the message icon at the bottom right of your screen, or email us directly at help@freshkds.com.

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