For iOS:

  1. In your iOS system, navigate to “Settings” and select “WiFi”

  2. Find the network you are connected to, and select the circular "i" icon.

  3. Towards the center of the page you will find the "Private Address" option, this will need to be toggled OFF.

For Android:

On Android devices there is no option for "Private Address", instead we will need to change the MAC Address Type. To do this, follow these steps:

  1. Navigate to “Settings” > “Connections” > “WiFi” and select the network you are connected to

  2. Select the Cog Wheel to open the additional settings

  3. Select “Advanced” at the bottom of the page to open the dropdown menu

  4. Select the option for “MAC address type”, and set it to “Tablet MAC”

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