The Fresh KDS App was designed for Android tablets, it is not intended for Android phones.

Using a compatible Android device but still receiving this error? Try this!


Step 1: Make sure Google Play Services is up to date

  1. From your Android tablet, open the Settings app.

  2. Navigate to ‘Apps & notifications’ - ‘See all apps.’

  3. Locate and select Google Play Services.

  4. Tap App Details.

  5. Tap Update or Install. *If you do not see these options, proceed with the below steps.


Step 2: Clear cache & data from Google Play Services

Please note: When you clear Google Play Services data or storage, it may delete some information saved to your device, including virtual cards saved to Google Pay.

  1. From your Android tablet, open the Settings app.

  2. Navigate to ‘Apps - See all apps.’

  3. Locate and select Google Play Services.

  4. Tap ‘Storage’ - ‘Clear Cache.

  5. Tap ‘Manage Space - Clear all Data.’


Step 3: Clear cache & data from the Google Play Store

  1. From your Android tablet, open the Settings app.

  2. Navigate to ‘Apps & notifications’ - ‘See all apps.’

  3. Locate and select Google Play Store.

  4. Tap ‘Storage - Clear Cache.’

  5. Tap ‘Clear data.’


These steps give the app a fresh start and help fix potential issues. Once complete, re-open the Google Play Store and try your Fresh KDS download again.

💡 For additional help with Google Play, please refer here.

Did this answer your question?