Android users: You must be running Fresh KDS version 2.18.3 at minimum, or you will not be able to log in.

If you are unable to log in to the Fresh KDS app:

  1. Ensure that your tablet is connected to the internet.

  2. Verify that you are using valid credentials from an active Fresh KDS account.

    1. Try logging in to the Fresh KDS website. (

      1. If you are unable to log in here, you may have not finished the registration process. Check your email for a verification link. Be sure to check your "Spam", "Junk" and "Promotions" folders for this email.

  3. (Android only) Verify that you are running Fresh KDS version 2.18.3 or higher

  4. Restart your tablet and attempt to log into the app again.

  5. Use the "Forgot Password" link to reset your password.

"Issue Authorizing Device. Subscription not found."

If you are receiving this error message, this is due to a problem with your billing information. Please follow the instructions in this article to update your payment information.

If the above steps don't resolve your issue, feel free to reach out to our Live Chat Support Team using the icon in the bottom right corner of this website.

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