Troubleshooting

Detailed information to help resolve most issues with Fresh KDS

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20 articles in this collection
Written by Andrew and ToGo Technologies

How do I Add, Change or Check Status of a Subscription

Add, Change or Check Status of Subscription. Use when login says no subscription found.
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Written by ToGo Technologies
Updated over a week ago

Why Will Square Online Orders Not Show Up When Testing?

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Written by Andrew
Updated over a week ago

How Do I Remove A Screen?

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Written by Andrew
Updated over a week ago

How Do I Display The Cashier/Server Name In Fresh KDS?

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Written by Andrew
Updated over a week ago

Why Are Held Courses Displayed At The Same Time As Fired Courses? (Square For Restaurants)

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Written by Andrew
Updated over a week ago

My Tablet Screen Keeps Going To Sleep

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Written by Andrew
Updated over a week ago

"Device Not Compatible" In Google Play Store

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Written by Andrew
Updated over a week ago

I'm An Existing Fresh KDS Customer. How Do I Switch To The New KDS?

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Written by Andrew
Updated over a week ago

Why Can’t I Log In To The Fresh KDS App?

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Written by Andrew
Updated over a week ago

How Can I Cancel My Account?

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Written by Andrew
Updated over a week ago

How Can I Change My Password?

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Written by Andrew
Updated over a week ago

Why Are The Ticket Times Showing Up In Military Time?

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Written by Andrew
Updated over a week ago

Why Aren't There Any Orders Showing On My KDS?

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Written by Andrew
Updated over a week ago

How Do I Set Up A New Location?

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Written by Andrew
Updated over a week ago

How Do I Invite A New User?

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Written by Andrew
Updated over a week ago

What If I Accidentally Clear An Order?

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Written by Andrew
Updated over a week ago

Can I Recall An Order?

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Written by Andrew
Updated over a week ago

Why Isn’t My Tablet Showing Up Under Printers On My Square Register?

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Written by Andrew
Updated over a week ago

How To Use Roles To Give Users Customized Permissions?

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Written by Andrew
Updated over a week ago

I have set up Fresh KDS as a printer in Square, but orders are not showing up in Fresh KDS

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Written by Andrew
Updated over a week ago